Support
We're here to help you get the most out of Insomo
Getting Started
How do I set up my sleep profile?
After downloading Insomo, open the app and follow the onboarding process. You'll be asked to set your typical bedtime, wake time, and sleep goals. This information helps us provide more accurate insights and personalized recommendations. You can always update these settings later in the Profile section.
What devices are compatible with Insomo?
Insomo is compatible with iPhone 12 and later running iOS 15.0 or higher. The app works best when placed on your nightstand or mattress edge during sleep. We also support integration with Apple Health to sync your data across health apps.
Do I need to keep the app open while sleeping?
No, you don't need to keep the app open. Simply start a sleep session before bed, and Insomo will continue tracking in the background. Make sure to keep your phone plugged in and within 3 feet of your bed for optimal tracking accuracy.
Sleep Tracking & Features
How does sleep tracking work?
Insomo uses advanced algorithms combined with your device's accelerometer, microphone, and other sensors to monitor your sleep patterns. We analyze movement patterns, ambient sound levels, and breathing rhythms to determine sleep stages including light sleep, deep sleep, and REM sleep. All audio processing happens locally on your device for privacy.
What sleep insights will I receive?
Insomo provides comprehensive sleep analysis including sleep duration, sleep efficiency, time spent in each sleep stage, sleep interruptions, and sleep quality scores. You'll also receive personalized recommendations based on your sleep patterns, such as optimal bedtime suggestions and environmental improvements.
How accurate is the sleep tracking?
Our sleep tracking algorithm has been validated against clinical sleep studies and achieves over 85% accuracy in detecting sleep stages. While Insomo provides valuable insights, it's not a medical device and should not replace professional medical advice for serious sleep disorders.
Can I track naps with Insomo?
Yes! Insomo includes a dedicated nap tracking feature. Simply start a nap session when you lie down, and we'll track your short sleep periods separately from your nighttime sleep. This helps you understand how naps affect your overall sleep patterns.
Relaxation & Wind Down
What relaxation sounds are available?
Insomo offers over 50 high-quality relaxation sounds including nature sounds (ocean waves, rain, forest), white noise variations, binaural beats, and guided meditation tracks. All sounds are professionally recorded and optimized for sleep. You can mix different sounds and adjust volumes independently.
How do breathing exercises help with sleep?
Our guided breathing exercises use proven techniques like 4-7-8 breathing and box breathing to activate your parasympathetic nervous system, naturally reducing stress and preparing your body for sleep. Regular practice can significantly improve sleep onset time and overall sleep quality.
Can I create custom wind-down routines?
Absolutely! Insomo allows you to create personalized bedtime routines combining relaxation sounds, breathing exercises, meditation, and gentle reminders. You can set the duration for each activity and schedule when your routine should begin each night.
Technical Support
Can I use Insomo without an internet connection?
Most Insomo features work completely offline, including sleep tracking, relaxation sounds, and breathing exercises. Your sleep data is stored locally and will automatically sync to the cloud when you reconnect to the internet. Some features like sleep tips and community insights require an internet connection.
How do I export my sleep data?
You can export your sleep data from the Settings menu. Choose from CSV, PDF report, or direct export to Apple Health. The export includes all your sleep metrics, trends, and insights for the selected time period. This is useful for sharing with healthcare providers.
Why isn't my sleep data syncing?
Ensure you're connected to the internet and logged into your account. If syncing issues persist, try logging out and back in, or check if you have sufficient storage space. Contact support if the issue continues - we're here to help!
How do I reset my sleep data?
You can reset your sleep data from Settings > Data Management > Reset Sleep Data. This action is irreversible and will permanently delete all your sleep history. We recommend exporting your data first if you might need it later.
Privacy & Security
Is my sleep data secure?
Absolutely. All your sleep data is encrypted using AES-256 encryption both on your device and during transmission. Audio recordings are processed locally and never leave your device unless you explicitly choose to share anonymized data for research purposes. We follow GDPR and CCPA privacy standards.
Do you share my data with third parties?
No, we never sell or share your personal sleep data with third parties. We may share anonymized, aggregated data for sleep research purposes, but this data cannot be traced back to individual users. You have complete control over your data sharing preferences.
How do I delete my account and data?
You can request account deletion from Settings > Account > Delete Account. This will permanently remove all your data from our servers within 30 days. You can also contact our support team at admin@emberforgeapps.com to request data deletion.
Subscription & Billing
What's included in the free version?
The free version includes basic sleep tracking, 7 days of sleep history, 10 relaxation sounds, and basic breathing exercises. You can track your sleep and get fundamental insights at no cost.
What additional features does Insomo Premium offer?
Premium users get unlimited sleep history, detailed sleep stage analysis, personalized sleep coaching, 50+ premium relaxation sounds, advanced breathing programs, sleep trend analysis, data export features, and priority customer support.
How do I cancel my subscription?
You can cancel your subscription anytime through your App Store account settings. Go to Settings > [Your Name] > Subscriptions > Insomo Premium > Cancel Subscription. You'll continue to have Premium access until the end of your billing period.
Contact Support
Can't find the answer you're looking for? Our dedicated support team is here to help you get the most out of Insomo. We're passionate about helping you achieve better sleep and are committed to providing excellent customer service.
When contacting support, please include:
- Your device model and iOS version
- Insomo app version (found in Settings > About)
- A detailed description of the issue
- Screenshots if applicable
- Steps you've already tried to resolve the issue